Shipping | Returns | Exchange
We ship worldwide to all countries. The shipping costs and delivery times depend on the order value and the shipping country.
| Country | Delivery time | Shipping price | Free of charge from |
| Country Germany | 1-3 days | 4,90 € | 149,- € |
| from Austria | 2-4 days | 6,90 € | 149,- € |
| Switzerland (DDP)* | 2-5 days | 9,90 CHF | 149,- CHF |
| France (DDP) | 2-3 days | 6,90 € | 149,- € |
| Italy | 2-3 days | 6,90 € | 149,- € |
| The Netherlands | 2-3 days | 6,90 € | 149,- € |
| Spain | 4-5 days | 6,90 € | 149,- € |
| Great Britain | 2-3 days | 6,90 £ | 149,- £ |
| USA | 4-10 days | 9,90 USD | 199,- USD |
| Regions | Duration | The price | Free of charge from |
| Europe | 2-5 days | 6,90 € | 149,- € |
| Rest of the world | 4-10 days | 9,90 € | 199,- € |
*Small parcels are delivered by Swiss Post and large parcels (e.g. dog beds) by DHL Express. There are no additional taxes, customs duties or fees for you.
** If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering. Shipments to Switzerland are always sent DDP (Delivered Duty Paid). This means that there are no additional charges for you.
For shipments from Switzerland, please see the information further below.
You can return unused items to us within 14 days of receipt. Please register your return in our Return Portal before shipping it back: https://return.williamwalker.de/
Select all the items you would like to return, and choose one of the two refund options:
You have two options for sending your return shipment:
We recommend insured shipping with tracking (DHL, UPS, or GLS) to the following address:
William Walker GmbH
- Return -
Schmiedestraße 1
27419 Lengenbostel
Germany
Please be sure to include the delivery note with your return so we can process it correctly.
Once your return has arrived with us, it will be inspected and processed within 14 days. The information sheet on our return policy can be downloaded here.
Please make sure that returns from a non-EU country are declared as returns. If, due to incorrect labeling, acceptance of the return is only possible upon payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.
You can return unused items to us within 14 days of receipt. Depending on how your parcel was delivered, you register your return via a different portal:
For small parcels (delivered to you by Swiss Post):
Our partner MyOrderGate will send you an email with a link through which you can register your return. Registration is mandatory, as otherwise we cannot re-import your parcel back to Germany. Please also note that due to the re-import process, it may take a few weeks before the return arrives back at our warehouse and can be refunded. You can find more information here.
For large parcels (delivered to you by DHL Express):
For shipments delivered by DHL Express, please register your return via the William Walker Return Portal. You can find the corresponding access at: https://return.williamwalker.de/portal
The following costs apply for providing the return label, which will be deducted as part of the refund:
Parcels up to 2 kg: CHF 20
Parcels over 2 kg: CHF 30
Please note:
The choice of return portal is determined automatically based on the carrier that delivered your parcel – you are not able to choose freely. This means that even if you only want to return part of your order (e.g. just a dog collar), the rule for the entire package applies, which, if it was delivered by DHL Express for example, means you must use the William Walker Portal. Each parcel also includes an information sheet with all further details on how your return process works.
If you prefer a different size or a different product, you can also conveniently register an exchange through our returns portal. Simply select the desired replacement item there. Any discount from your original order will automatically be applied to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be dispatched as soon as your return has been received and checked by us.
We ship worldwide to all countries. The shipping costs and delivery times depend on the order value and the shipping country.
| Country | Delivery time | Shipping price | Free of charge from |
| Country Germany | 1-3 days | 4,90 € | 149,- € |
| from Austria | 2-4 days | 6,90 € | 149,- € |
| Switzerland (DDP)* | 2-5 days | 9,90 CHF | 149,- CHF |
| France (DDP) | 2-3 days | 6,90 € | 149,- € |
| Italy | 2-3 days | 6,90 € | 149,- € |
| The Netherlands | 2-3 days | 6,90 € | 149,- € |
| Spain | 4-5 days | 6,90 € | 149,- € |
| Great Britain | 2-3 days | 6,90 £ | 149,- £ |
| USA | 4-10 days | 9,90 USD | 199,- USD |
| Regions | Duration | The price | Free of charge from |
| Europe | 2-5 days | 6,90 € | 149,- € |
| Rest of the world | 4-10 days | 9,90 € | 199,- € |
*Small parcels are delivered by Swiss Post and large parcels (e.g. dog beds) by DHL Express. There are no additional taxes, customs duties or fees for you.
** If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering. Shipments to Switzerland are always sent DDP (Delivered Duty Paid). This means that there are no additional charges for you.
For shipments from Switzerland, please see the information further below.
You can return unused items to us within 14 days of receipt. Please register your return in our Return Portal before shipping it back: https://return.williamwalker.de/
Select all the items you would like to return, and choose one of the two refund options:
You have two options for sending your return shipment:
We recommend insured shipping with tracking (DHL, UPS, or GLS) to the following address:
William Walker GmbH
- Return -
Schmiedestraße 1
27419 Lengenbostel
Germany
Please be sure to include the delivery note with your return so we can process it correctly.
Once your return has arrived with us, it will be inspected and processed within 14 days. The information sheet on our return policy can be downloaded here.
Please make sure that returns from a non-EU country are declared as returns. If, due to incorrect labeling, acceptance of the return is only possible upon payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.
You can return unused items to us within 14 days of receipt. Depending on how your parcel was delivered, you register your return via a different portal:
For small parcels (delivered to you by Swiss Post):
Our partner MyOrderGate will send you an email with a link through which you can register your return. Registration is mandatory, as otherwise we cannot re-import your parcel back to Germany. Please also note that due to the re-import process, it may take a few weeks before the return arrives back at our warehouse and can be refunded. You can find more information here.
For large parcels (delivered to you by DHL Express):
For shipments delivered by DHL Express, please register your return via the William Walker Return Portal. You can find the corresponding access at: https://return.williamwalker.de/portal
The following costs apply for providing the return label, which will be deducted as part of the refund:
Parcels up to 2 kg: CHF 20
Parcels over 2 kg: CHF 30
Please note:
The choice of return portal is determined automatically based on the carrier that delivered your parcel – you are not able to choose freely. This means that even if you only want to return part of your order (e.g. just a dog collar), the rule for the entire package applies, which, if it was delivered by DHL Express for example, means you must use the William Walker Portal. Each parcel also includes an information sheet with all further details on how your return process works.
If you prefer a different size or a different product, you can also conveniently register an exchange through our returns portal. Simply select the desired replacement item there. Any discount from your original order will automatically be applied to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be dispatched as soon as your return has been received and checked by us.
Support a young start-up
Are you looking for products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place - we are a family business founded in 2018, based in Hamburg.
We ship worldwide to all countries. You can find detailed information on shipping conditions here.
We ship worldwide for free from an order value of €149. Shipping costs for orders below €149 vary depending on the destination country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
So you can personally assure yourself of the quality of our products, we naturally offer you a 14-day right of return from the date of delivery.
Return:
For a straightforward and smooth return, we have set up a returns portal at return.williamwalker.de for you. There you can obtain a prepaid DHL return label for a fee. The fee will be automatically deducted from your refund amount. Alternatively, you can also send your return back using a shipping provider of your choice. In this case, the fee does not apply.
Exchange:
If you would prefer a different size or a different product, you can also register the exchange conveniently via our returns portal. Simply select the desired replacement item there. Any discount from your original order will be automatically transferred to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be shipped as soon as your return has been received and checked by us.
